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The Ideas Distillery
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Why recruitment strategy should be generational

Unless you have been hiding out on the moon for the past few years you will be well aware that we now have a candidate marketplace that contains four generations all actively looking for work in one form or another.


These are: Veterans, Baby Boomers, Generation X, and Millennials.


And if organisations are to engage effectively with this multi-generational candidate marketplace, and need access to talent across the generational sphere, we can help them to build an employment brand and hiring process that is attractive to the needs and preferences of each generation.


A truly multi generational employer brand should help an organisation to maximise its ability to attract and retain staff. What does a multi-generational employer brand look like? It needs to reflect the individual needs and wants of each generation and combine them into a coherent employer brand strategy and offering.


But, what does each generation want? Let’s be clear up front: generational requirements are fundamentally very similar, in that they all want to have pay, benefits and a job to suit. But, there are subtle differences and variations in the generational preferences, which should not be ignored.


For example, millennials have an interest in work-life balance and international experience. A recent study by PWC, the London Business School and the University of California interestingly found that millennials would select flexible working, work-life balance, and the chance for overseas assignments above financial rewards. This was different to the older generations who prioritise pay and developmental opportunities.


The NextGen Survey, which looked at 44,000 employees found that millenials were more loyal if they felt supported, appreciated and part of a cohesive team. As well as this, the world-at-work survey, Rewarding A Multi-Generational Workforce, showed that millennials – along with Generation X – are the biggest users of mentoring services within firms by some way.


According to the the world-at-work survey, Generation Xers are now most likely to be raising families and are understandably the biggest users of flexible working (81%), compared to Millennials (56%), Boomers (47%) and Veterans (12%). They are also the biggest users of career development services by some considerable way.


Baby boomers are realising that they may need to work into retirement to sustain their desired standard of living. Their focus is on phased retirement – so, if you want to attract this generation, develop part-time roles and mentoring roles that baby boomers can engage in as part of a phased retirement plan.


The world-at-work survey showed that Veterans are the smallest users of employer offerings by some considerable way, suggesting they are satisfied and largely easy to please.


Average uptake of employers services is sitting somewhere around the 25 percent mark, compared to around 60 percent for the other three generations. This means they are the least demanding. However, veterans are the standout second biggest users of phased retirement services as you would imagine.


It’s clear that most generations make use of most services offered – so, to make a truly multi-generational offering, you need to make sure that you offer a balance of employee services that account for the individual priorities of each generation.




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